Shipping Policy

Thank you for choosing DryScoop. We are committed to delivering your order quickly, safely, and efficiently. Please review our Shipping Policy to understand how we process and ship your orders.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional periods or high-demand seasons, processing times may be slightly longer.

Once your order has been processed, you will receive a confirmation email with your shipping details and tracking information.

2. Shipping Time

Estimated delivery times are:

  • Standard Shipping: 3–7 Business Days
  • Express Shipping: 1–3 Business Days (where available)

Delivery times are estimates and may vary depending on your location, weather conditions, or courier delays.

3. Shipping Charges

Shipping fees are calculated during checkout based on:

  • Delivery location
  • Shipping method selected
  • Order weight
  • Applicable taxes and duties

Any available free shipping promotions will be displayed during checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking Number
  • Courier Name
  • Tracking Link

You can use this information to monitor the progress of your delivery.

5. Delivery Areas

DryScoop currently ships to selected domestic and international locations.

If your location is unavailable during checkout, please contact our customer support team for assistance.

6. Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

DryScoop is not responsible for delays or failed deliveries caused by:

  • Incorrect addresses
  • Missing apartment or suite numbers
  • Incorrect postal codes
  • Invalid contact information

Additional shipping charges may apply if a package must be resent.

6. Lost or Delayed Shipments

If your package is delayed beyond the estimated delivery time, please contact our support team.

We will work with the shipping carrier to investigate and provide updates on your shipment.

7. Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the package and product.
  2. Contact our customer support within 48 hours of delivery.
  3. Include your order number and photos.

Our team will review your request and arrange a replacement or other appropriate resolution if applicable.

8. International Shipping

For international orders:

  • Delivery times may vary depending on the destination country.
  • Customers are responsible for any applicable customs duties, import taxes, or local fees required by their country.
  • Customs clearance may cause additional delivery delays beyond our control.

9. Contact Us

If you have any questions regarding shipping or your order, please contact our support team.

DryScoop Customer Support

Email: info@dryscoop.com